Shipwise Group

Expert web design for shipping solutions: FCL, LCL, Air Freight.

Frequently asked questions

Which countries does Shipwise operate in?

Shipwise provides logistics and freight services to and from Canada, China, USA, Burundi, Rwanda, and Guinea Conakry.

What services does Shipwise offer?

We specialize in Full Container Load (FCL), Less Container Load (LCL), and Air Freight services for both imports and exports.

What is the difference between FCL and LCL?

Full Container Load (FCL) means your cargo occupies an entire container, ideal for large shipments. Less Container Load (LCL) means your cargo shares container space with other shipments, making it cost-effective for smaller loads.

When should I choose Air Freight?

Air Freight is best for urgent, time-sensitive, or high-value shipments. It’s the fastest way to move goods internationally, though it is generally more expensive than sea freight.

How do I get a quote from Shipwise?

Contact us with your shipment details (origin, destination, type of goods, weight, and dimensions), and we’ll provide a tailored quote for your needs.

What documents are required for shipping?

You’ll typically need a commercial invoice, packing list, and either a bill of lading (for sea freight) or air waybill (for air freight). Additional documents may be required depending on the country and cargo.

Does Shipwise handle customs clearance?

Yes, Shipwise assists with customs clearance in all the countries we serve, ensuring your cargo meets all local regulations.

How long does shipping take?

FCL/LCL (Sea Freight) transit times depend on the route. For example, China to Canada/USA may take 2–5 weeks. Shipments to or from Africa (Burundi, Rwanda, Guinea Conakry) may take longer due to transshipment. Air Freight usually takes 3–7 days, depending on the route and flight schedules.

Can Shipwise arrange door-to-door delivery?

Yes, we offer door-to-door, port-to-port, and port-to-door delivery options to suit your needs.

Are there any restricted or prohibited items?

Each country has its own regulations. Please provide your cargo details, and Shipwise will advise you on any restrictions or prohibited items.

How can I track my shipment with Shipwise?

We provide tracking for all shipments. You’ll receive a tracking number and regular updates on your cargo’s status.

Who do I contact for support?

You can reach our customer service team by email at info@shipwise.com or by phone/WhatsApp at +1 514 4669402. We’re here to assist you with any questions or support regarding your shipment.